Terms of Service

ARONA | Fine Jewellery

Last Updated: 29 October 2026

Welcome to ARONA.

These Terms of Service (“Terms”) govern your access to and use of https://aronahouse.com, including its products, content, features and services (collectively, the “Services”).

The website is operated by ARONA LLP (LLPIN: ACY-0294), a limited liability partnership registered in India, trading under the brand name ARONA (“ARONA”, “we”, “us” or “our”).

At ARONA, we believe fine jewellery should be personal, meaningful and thoughtfully crafted. We are committed to providing a transparent, secure and seamless shopping experience.

Our online store is powered by Shopify, which provides the e-commerce technology supporting our Services.

By accessing our website, creating an account or placing an order, you agree to these Terms and the policies referenced within them, to the extent permitted by applicable law.

Please read these Terms carefully before using our Services.

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may be required to provide personal, billing, payment and delivery information when creating an account or placing an order.

You agree that the information you provide will be accurate, complete and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except where responsibility cannot legally be assigned to you.

You may not sell, transfer or assign your account to another person without our permission.

We reserve the right to suspend or restrict accounts where reasonably necessary to prevent fraud, protect customer information or address violations of these Terms.

ARONA offers fine jewellery, including engagement rings, wedding rings, natural diamonds, laboratory-grown diamonds and jewellery crafted using precious metals and gemstones.

We make reasonable efforts to ensure that product descriptions, specifications, images and pricing accurately represent the jewellery offered.

However, certain variations may occur due to photography, lighting, screen settings and the nature of handcrafted products.

• Natural Diamonds: Diamonds formed through natural geological processes.
• Laboratory-Grown Diamonds: Diamonds created using controlled technological processes, with essentially the same chemical composition and crystal structure as natural diamonds.
• Diamond Certification: Where an independent grading report is supplied, the relevant laboratory and available report details will be identified.
• Carat Weight: Carat weight measures a diamond’s weight rather than its physical dimensions.
• Diamond Characteristics: Colour, clarity, cut and carat weight may influence appearance and value.

Product specifications will identify whether a diamond is natural or laboratory-grown.

Jewellery may feature gold, platinum, silver or other materials as described on the relevant product page.

Applicable metal purity, gemstone characteristics and material information will be provided where relevant.

Certain gemstones and jewellery finishes may undergo recognised treatments or enhancement processes.

Additional information is available in our Product Disclaimers.

Product photographs, magnified diamond images, videos and digital renderings are provided to illustrate designs and characteristics.

Actual appearance and perceived size may vary slightly.

Any variation must remain consistent with the product’s material specifications and applicable consumer protection requirements.

We may update product descriptions, availability and collections without prior notice, subject to our obligations regarding accepted orders.

When you place an order through our website, you submit an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

An order is accepted when ARONA expressly confirms acceptance or dispatches the product, as applicable.

We may decline or cancel orders for legitimate reasons, including:

• Product or diamond unavailability.
• Incorrect or clearly erroneous pricing.
• Payment authorisation failure.
• Suspected fraudulent transactions.
• Delivery restrictions.
• Applicable legal or regulatory requirements.

If we cancel an order after receiving payment, we will arrange an appropriate refund.

Customers are responsible for reviewing product specifications, diamond selections, ring sizes, engraving details and delivery information before completing an order.

ARONA may offer a Ring Builder that allows customers to select a diamond, setting, precious metal and other available design options.

Engagement rings created using standard diamond and setting options may qualify for our 30-day change-of-mind return policy, provided they meet the conditions in our Returns & Refunds Policy.

Certain jewellery may be created specifically for an individual customer.

This may include:

• Bespoke ring designs.
• Specially commissioned jewellery.
• Personalised or engraved pieces.
• Jewellery requiring non-standard manufacturing.
• Customer-requested alterations or resizing.

Custom-made and personalised jewellery may not qualify for discretionary change-of-mind returns once production begins, provided the applicable restrictions were disclosed before purchase.

Cancellation or modification may also be restricted after manufacturing has started.

These conditions do not exclude legal remedies for defective, damaged, misdescribed or non-conforming products.

Product prices are displayed in the currency selected or presented on our website and at checkout.

ARONA may support multiple currencies depending on the customer’s location and available payment services.

The final amount payable will be displayed before order confirmation.

Prices, promotions and discounts may change without prior notice. Changes will not ordinarily affect previously accepted orders.

Unless expressly stated otherwise, displayed prices may exclude shipping charges, import duties, customs fees and destination-country taxes.

Any taxes or shipping charges collected by ARONA will be identified during checkout.

International transactions may be subject to currency conversion differences or foreign transaction fees imposed by banks or payment providers.

We reserve the right to correct genuine pricing errors, subject to applicable law and our obligations regarding accepted orders.

Payments are processed using the payment methods available at checkout.

Supported methods may include credit cards, debit cards, digital wallets and authorised third-party payment providers.

Payment options may vary by country, currency and transaction type.

By completing a purchase, you confirm that:

• You are authorised to use the selected payment method.
• The billing information provided is accurate.
• You authorise the applicable payment for your order.
• You agree to pay the total amount displayed at checkout.

Orders may be subject to payment verification and fraud-prevention checks.

Payment information is handled according to our Privacy Policy and the applicable payment provider’s terms.

ARONA aims to prepare, package and deliver orders within the estimated timelines communicated during checkout or in our Shipping Policy.

Delivery timelines may vary depending on product availability, manufacturing requirements, destination, shipping carrier and customs processing.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

We take reasonable care to package jewellery securely and arrange suitable shipping services.

High-value orders may require additional security verification, insured delivery or signature confirmation.

Responsibility for loss or damage during shipment will be determined by applicable law and the shipping terms disclosed to the customer.

We encourage customers to inspect their deliveries promptly and contact us if an item is damaged, missing or incorrect.

ARONA may accept orders from supported international destinations.

International deliveries are subject to applicable import and export regulations.

Depending on the shipping terms disclosed at checkout, customers may be responsible for:

• Import duties.
• Customs clearance charges.
• Destination-country taxes.
• Brokerage or processing fees.

Where these charges are not collected at checkout, they may be payable directly to the relevant customs authority or shipping provider.

Customers should review the import requirements applicable to their destination.

We will provide appropriate commercial and shipping documentation where required.

Returns, refunds and exchanges are governed by our Returns & Refunds Policy.

ARONA offers a proposed 30-day change-of-mind return window for eligible jewellery, subject to the conditions published in that policy.

Eligibility may depend on the item’s condition, product category, personalisation and manufacturing requirements.

Custom-made, engraved, resized or altered jewellery may be excluded from discretionary returns.

Products that arrive defective, damaged, incorrect or materially different from their descriptions will be handled in accordance with applicable consumer protection laws.

Nothing in these Terms limits statutory rights that cannot legally be excluded.

Customers are responsible for selecting the appropriate ring size using the guidance available on our website.

ARONA may offer resizing or alteration services for eligible jewellery.

Resizing availability depends on the design, metal, stone setting and structural characteristics of the ring.

Certain designs, including full eternity bands, may not be suitable for resizing.

Any applicable fees, shipping charges and service limitations will be communicated before the work begins.

Unauthorised alterations by third parties may affect voluntary warranty coverage where the alteration causes damage, but will not automatically remove statutory consumer rights.

Fine jewellery requires appropriate handling, cleaning and maintenance.

Normal wear and tear, accidental damage, improper storage and exposure to harsh chemicals may affect a jewellery piece’s appearance and condition.

Certain finishes, including rhodium plating, may gradually wear with use and require professional maintenance.

Gemstones may have natural characteristics or recognised treatments that influence their appearance and care requirements.

Customers are encouraged to review our Product Disclaimers and any product-specific care instructions.

Where ARONA provides a voluntary product warranty, the applicable coverage and exclusions will be described separately.

Such warranties do not replace mandatory consumer guarantees.

All original content available through our website, including branding, logos, photographs, graphics, text, illustrations, product designs and website materials, is owned by ARONA LLP or used under appropriate licences.

These materials are protected by applicable intellectual property laws.

You may access and use our website for lawful personal shopping and informational purposes.

Without appropriate authorisation, you may not:

• Reproduce or redistribute protected content.
• Use ARONA branding for commercial purposes.
• Copy or commercially exploit original product imagery or designs.
• Misrepresent any association with ARONA.
• Infringe intellectual property rights belonging to ARONA or third parties.

Nothing in these Terms transfers ownership of our intellectual property to customers.

Our website may provide access to services operated by third parties, including payment processors, shipping providers and technology partners.

These services may be subject to their own terms and privacy policies.

ARONA is not responsible for third-party services outside our reasonable control, except where applicable law provides otherwise.

Customers should review the relevant terms before using external services.

We may introduce additional features or tools as our Services evolve.

Our website may contain links to external websites or resources.

These links are provided for convenience and do not necessarily indicate endorsement.

We do not control the content, security or practices of independently operated third-party websites.

Customers who access external websites should review their applicable terms and privacy policies.

Nothing in this section excludes responsibility that cannot legally be excluded.

Our online store is powered by Shopify.

Shopify provides the technology infrastructure supporting our website and e-commerce operations.

Products purchased through ARONA are sold by ARONA LLP, not Shopify.

ARONA remains responsible for fulfilling its contractual sales obligations to customers under applicable law.

Shopify’s responsibilities are determined by its own applicable agreements and legal obligations.

We respect the privacy and security of customer information.

Personal information collected through our website is handled according to our Privacy Policy and applicable data protection laws.

Information may be processed by Shopify and authorised service providers to support:

• Order processing.
• Payments and fraud prevention.
• Shipping and delivery.
• Customer support.
• Website functionality and security.
• Other purposes disclosed in our Privacy Policy.

Some service providers may process information outside the customer’s country of residence.

Our Privacy Policy explains the applicable data practices and customer rights.

Privacy Policy: aronahouse.com/pages/privacy-policy

Customers may submit product reviews, photographs, suggestions and other feedback.

By submitting content, you confirm that you have the necessary rights to share it.

You grant ARONA a non-exclusive, worldwide, royalty-free licence to use, reproduce and display submitted content for legitimate business purposes, subject to applicable law and any separate permissions required.

We may moderate or remove content that is unlawful, misleading, abusive, fraudulent or infringes another person’s rights.

Reviews involving incentives or sponsorships must include any disclosures required by law.

We make reasonable efforts to maintain accurate product and website information.

However, occasional errors may occur in descriptions, pricing, availability, promotions or delivery estimates.

We reserve the right to correct genuine errors and update inaccurate information.

If an error affects an accepted order, we will address the issue in accordance with applicable law and our contractual obligations.

You agree to use our website only for lawful purposes.

You must not:

• Engage in fraudulent transactions.
• Attempt unauthorised access to our systems.
• Introduce viruses, malware or harmful code.
• Misuse another person’s personal information.
• Infringe intellectual property rights.
• Impersonate another person or organisation.
• Send unsolicited commercial messages through our Services.
• Interfere with website security or functionality.
• Use our Services for unlawful or deceptive purposes.

We may take reasonable action to prevent misuse, including restricting access or reporting unlawful conduct to relevant authorities.

Automated tools, bots, web crawlers and AI agents may interact with our website only in accordance with applicable law, published technical restrictions and our security requirements.

We may restrict automated activity that threatens website security, customer privacy, service availability or our intellectual property rights.

Automated systems must not bypass security controls, impersonate users, circumvent access restrictions or engage in fraudulent transactions.

Where identification is reasonably required, automated systems must accurately identify their automated nature.

We may apply proportionate technical restrictions to prevent misuse.

We may suspend or terminate access to our Services where reasonably necessary because of fraud, unlawful activity, material violations of these Terms or security risks.

Termination of website access does not automatically cancel accepted orders or remove accrued legal rights and obligations.

Provisions intended to survive termination, including intellectual property and applicable dispute-related provisions, will continue where legally enforceable.

We make reasonable efforts to provide accurate information, reliable website functionality and products that conform to their descriptions.

However, uninterrupted access to our website cannot be guaranteed.

To the extent permitted by applicable law, we disclaim warranties relating to uninterrupted digital services and technical matters outside our reasonable control.

These disclaimers do not exclude:

• Mandatory consumer guarantees.
• Statutory product warranties.
• Rights relating to defective or misdescribed goods.
• Express warranties provided by ARONA.
• Other rights that cannot legally be excluded.

To the extent permitted by applicable law, ARONA will not be liable for indirect or consequential losses arising from use of our website where such losses are not legally recoverable.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct or applicable statutory consumer protections.

Any limitation of liability will be interpreted according to the law applicable to the relevant transaction.

To the extent permitted by applicable law, you agree to indemnify ARONA against reasonable third-party claims, losses and expenses directly resulting from your unlawful use of our Services or material breach of these Terms.

This provision does not require customers to indemnify ARONA for losses caused by ARONA’s own negligence, unlawful conduct or breach of its legal obligations.

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any unenforceable provision will be interpreted or severed only to the extent necessary.

Our failure to enforce any provision of these Terms does not automatically constitute a waiver of that provision.

These Terms, together with policies expressly incorporated by reference and applicable order-specific agreements, constitute the agreement governing your use of our Services.

Nothing in this section excludes rights or representations that cannot legally be excluded.

You may not transfer your contractual rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

ARONA may transfer its contractual rights or obligations as part of a legitimate business restructuring or transfer, subject to applicable law and without reducing customers’ existing legal rights.

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes arising from these Terms will be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

Before initiating formal proceedings, customers are encouraged to contact ARONA so we can attempt to resolve concerns fairly and promptly.

Nothing in these Terms prevents customers from exercising mandatory legal rights or accessing legally available consumer dispute-resolution mechanisms.

We may update these Terms to reflect changes in our products, Services, business operations or legal requirements.

The latest version will be published on our website with an updated date.

Where required by applicable law, we will provide appropriate notice of material changes.

Updates will not retrospectively remove rights already accrued under accepted transactions.

Continued use of our Services after revised Terms become effective may constitute acceptance where legally permitted.

For questions regarding these Terms, orders, products or customer support, please contact:

ARONA LLP

LLPIN: ACY-0294

Registered Office: B-504, The Great Eastern, Near Gopinath Heights, Nikol, Ahmedabad, Gujarat – 382350, India

Website: https://aronahouse.com

Email: hello@aronahouse.com

Phone: +91 999 842 4266

Additional grievance-redressal information will be provided as required by applicable law.

ARONA — redefine luxury.