Privacy Policy

ARONA LLP

Last Updated: 28 October 2026

At ARONA, we believe trust is as important as the jewellery we create. We are committed to respecting your privacy and protecting the personal information you share with us.

This Privacy Policy explains how ARONA LLP (“ARONA”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you visit our website, browse our collections, purchase jewellery, or interact with our services.

Our website, https://aronahouse.com, is powered by Shopify.

By using our website or services, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

We may collect personal information when you visit our website, place an order, create an account, contact us, or interact with our services.

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Account and login information

• Products purchased or added to your cart
• Order history and transaction details
• Payment status and transaction references
• Shipping and delivery information
• Returns, refunds, and customer service requests

Payments are processed through our authorised third-party payment providers. We may receive limited payment information, such as payment status, transaction identifiers, and masked card details.

We do not intentionally store complete payment card numbers or security codes on our own systems.

When you interact with our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited and browsing activity
• Referring websites
• Cookie identifiers and similar technologies

We may collect information you provide through enquiries, customer support requests, reviews, surveys, newsletter subscriptions, and marketing preferences.

We use personal information for legitimate business purposes, including:

• Processing and fulfilling orders
• Arranging payment, shipping, and delivery
• Providing customer support
• Managing accounts and purchase histories
• Responding to enquiries and requests
• Processing returns, refunds, and warranty services
• Improving our website and shopping experience
• Detecting and preventing fraud
• Meeting legal, tax, and regulatory obligations
• Sending marketing communications where permitted

Where required by law, we obtain your consent before processing information for particular purposes.

Our online store is hosted on Shopify, which provides the e-commerce infrastructure used to operate our website.

Shopify may process personal information on our behalf or for its own purposes, depending on the service and applicable privacy terms.

This information may include customer details, order information, device data, and website interactions.

For additional information about Shopify's privacy practices, please visit: https://www.shopify.com/legal/privacy

ARONA uses third-party payment service providers to process online transactions securely.

Depending on availability, location, and checkout configuration, payment methods may include credit cards, debit cards, digital wallets, and supported payment services.

Payment providers may independently collect and process information required to authorise payments, prevent fraud, and comply with financial regulations.

Their handling of your information is governed by their respective privacy policies.

We use appropriate technical and organisational measures to protect transaction information. However, no internet-based system can guarantee absolute security.

Our website may use cookies, pixels, and similar technologies to improve functionality and understand how visitors interact with our services.

These technologies may help us:

• Maintain shopping cart functionality
• Remember preferences
• Support account authentication
• Analyse website performance
• Understand customer interactions
• Measure advertising effectiveness
• Personalise content and marketing, where permitted

You may be able to manage cookies through your browser settings or the privacy controls provided on our website.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent for non-essential cookies, we will request it before using them.

We do not sell personal information to third parties for money.

We may share information with trusted organisations when necessary to operate our business, including:

Shopify, website hosting providers, and technical support partners.

Financial institutions, payment gateways, and fraud-prevention services.

Courier companies, customs agents, and delivery providers responsible for fulfilling orders.

Organisations assisting with customer communications and support.

Services that help us understand website performance and communicate with customers, subject to applicable privacy requirements.

Legal advisers, accountants, regulators, customs authorities, or law enforcement agencies where disclosure is required or permitted by law.

We expect service providers processing personal information on our behalf to apply appropriate confidentiality and security safeguards.

Certain advertising-related disclosures may qualify as “sharing” or “sale” under specific privacy laws, even where no monetary payment occurs. Applicable opt-out rights will be respected.

ARONA is based in India and serves customers internationally.

Your personal information may be processed or stored in countries outside your country of residence, including locations where Shopify and our service providers operate.

Where required, we apply appropriate safeguards for international transfers of personal information in accordance with applicable data protection laws.

With your consent or where otherwise permitted by law, we may send you information about:

• New jewellery collections
• Product launches
• Special offers
• Brand updates
• Exclusive promotions

You may unsubscribe from promotional emails using the unsubscribe link included in those communications or by contacting us directly.

Unsubscribing from marketing does not prevent us from sending essential transactional communications, such as order confirmations and delivery updates.

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure connections, access controls, service-provider safeguards, and payment security protections.

While we work to maintain appropriate security standards, no method of electronic storage or internet transmission is completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including:

• Providing products and services
• Maintaining transaction records
• Managing customer relationships
• Resolving disputes
• Preventing fraud
• Complying with legal, accounting, and tax requirements

When information is no longer required, we will delete, anonymise, or securely retain it where continued storage is legally necessary.

Depending on your location and applicable law, you may have rights to:

• Access personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of eligible personal information
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing
• Request a portable copy of your information
• Opt out of certain marketing or advertising uses
• Lodge a complaint with an appropriate data protection authority

Some rights may be subject to legal exceptions, identity verification, or record-retention requirements.

To exercise your privacy rights, please contact us at hello@aronahouse.com.

Our website and services are intended for adults who are legally permitted to make purchases.

We do not knowingly collect personal information directly from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without the necessary authorisation, we will take appropriate steps to address the situation.

Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.

These third parties operate independently and may have their own privacy policies.

ARONA is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review their privacy policies before providing personal information.

We may use automated technologies to support website functionality, product recommendations, fraud prevention, customer support, and shopping personalisation.

Where automated processing is subject to specific legal requirements, we will provide appropriate notices and rights.

We do not intend to make decisions producing legal or similarly significant effects about customers solely through automated processing without the safeguards required by applicable law.

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the processing of your personal information, please contact us on hello@aronahouse.com.