Returns & Refunds Policy

At ARONA, every piece of jewellery is thoughtfully crafted to celebrate life's most meaningful moments. We want you to feel confident in every purchase.

If something isn't quite right, we're here to help. Our Returns & Refunds Policy is designed to make the process simple, transparent and reassuring.

In this policy, "ARONA", "we", "us" and "our" refer to ARONA LLP (LLPIN: ACY-0294).

We offer a 30-day return window on eligible jewellery, starting from the date your order is delivered.

To qualify for a change-of-mind return:

• The jewellery must be unworn, unused and in its original condition.
• All original packaging, tags, accessories and documentation must be included.
• Diamond certificates or grading reports supplied with the purchase must be returned.
• Proof of purchase must be provided.
• The item must not fall within our non-returnable categories.

We recommend contacting us before returning your item so our team can guide you through the process.

All discretionary returns are subject to inspection and approval.

We understand that choosing an engagement ring is a meaningful decision.

Eligible for our 30-day change-of-mind return policy when purchased in a standard configuration and returned in their original condition.

Rings created by selecting a diamond and setting from our standard Ring Builder options are eligible for a 30-day change-of-mind return, unless the product is clearly identified as custom-made or non-returnable before purchase.

Bespoke designs, special manufacturing requests, personalised settings and engraved rings are not eligible for discretionary change-of-mind returns once production has begun.

Rings resized or altered at the customer's request are generally excluded from discretionary change-of-mind returns.

These exclusions do not affect your legal rights if the jewellery is defective, damaged, misdescribed or otherwise non-conforming.

The following products are not eligible for discretionary change-of-mind returns:

• Bespoke or specially commissioned jewellery.
• Engraved or personalised pieces.
• Rings altered or resized at the customer's request.
• Jewellery showing signs of wear, damage or modification.
• Items missing essential original certificates or documentation.
• Sets containing non-returnable personalised items, where disclosed before purchase.

Any exclusions will be communicated clearly before checkout.

Email hello@aronahouse.com within 30 days of delivery with your order number, contact details and reason for return.

Our Customer Care team will review your request and provide instructions, including the appropriate return address and shipping requirements.

Include the jewellery, original packaging, certificates, accessories and proof of purchase.

Use a secure, trackable shipping service and follow the instructions provided by our team.

Please do not send jewellery without first receiving return instructions.

For discretionary change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

We strongly recommend using an insured, trackable shipping service appropriate for high-value jewellery.

ARONA does not accept cash-on-delivery return shipments.

For defective, damaged or incorrect items, ARONA will arrange or reimburse reasonable return shipping costs where required by applicable law.

Responsibility for loss or damage in transit will be determined by applicable law and the agreed shipping arrangements.

Every returned item undergoes a quality inspection before a discretionary refund or exchange is approved.

Our Quality Assurance team may verify:

• Diamond identity, characteristics and any applicable grading report.
• Metal condition and product specifications.
• Signs of wear, damage, resizing or alteration.
• Original certificates, packaging and accessories.
• Whether the returned jewellery matches the original purchase.

For certified diamonds, we may verify the grading report number or identifying characteristics against the original order.

If a discretionary return does not meet our eligibility conditions, we will explain the decision and discuss available options.

These inspections do not override applicable statutory consumer rights.

Once your return has been received, inspected and approved, we aim to initiate your refund within 7–10 business days.

Refunds will normally be issued to the original payment method.

Please note:

• Banks and payment providers may require additional processing time.
• Currency conversion differences and bank-imposed transaction fees may affect the final amount received.
• Original shipping charges may be non-refundable for change-of-mind returns where permitted by law.
• Customs duties and import taxes paid to third parties may need to be reclaimed directly from the relevant authorities.

Any refund required by applicable law will be handled within the legally prescribed timeframe.

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Email hello@aronahouse.com with your order number, a description of the issue and photographs where available.

Our team will review your concern and help arrange an appropriate resolution.

Depending on the circumstances and applicable law, this may include a repair, replacement, exchange, refund or another legally required remedy.

We recommend retaining the original packaging until the issue has been resolved.

Eligible jewellery may be exchanged within 30 days of delivery, subject to availability and the conditions of this policy.

Exchanges involving different ring sizes, diamonds, metals or designs may require additional charges or manufacturing time.

Custom-made or personalised jewellery may not qualify for discretionary exchanges.

Where an exchange cannot be arranged, our team will explain the available alternatives.

If your ring does not fit as expected, please contact us to discuss resizing options.

Resizing depends on the ring's design, metal, diamond setting and structural characteristics.

Certain designs, including full eternity bands, may not be suitable for resizing.

Any applicable resizing fees and shipping charges will be communicated before work begins.

Rings resized or altered at the customer's request are generally excluded from discretionary change-of-mind returns.

Your statutory rights remain unaffected.

Where a diamond grading report or certificate is supplied with your purchase, it must accompany any return.

Returned diamonds may be checked against the original grading report and order information.

Missing or altered documentation may affect discretionary return eligibility.

Any additional charges relating to missing documentation must be reasonable, appropriately disclosed and legally permitted.

ARONA accepts eligible returns from supported international destinations.

Customers returning jewellery from outside India must contact our Customer Care team before shipping.

International returns may require customs documentation, export declarations, secure packaging and insured shipping.

For discretionary returns, customers are responsible for return shipping charges and applicable third-party fees unless otherwise agreed.

For defective or incorrect products, ARONA will meet its obligations under applicable consumer protection laws.

Import duties and taxes paid to government authorities may not be refundable directly by ARONA.

For ready-to-ship products, cancellation may be possible before dispatch.

For made-to-order or personalised jewellery, cancellation may be restricted once production begins, provided the applicable conditions were disclosed before purchase.

Please contact hello@aronahouse.com as soon as possible if you wish to cancel or modify an order.

Where ARONA cancels an order, we will provide the refund required by applicable law and the agreed purchase terms.

Our Returns & Refunds Policy operates alongside applicable consumer protection laws.

Nothing in this policy excludes or limits statutory rights that cannot legally be excluded.

Where mandatory consumer protections in your country provide additional rights, those protections will prevail.

For assistance with returns, exchanges or refunds, please contact hello@aronahouse.com.