FAQs

Every ARONA piece is thoughtfully crafted with attention to detail. As most of our jewellery is made to order, production typically takes 3–4 weeks, depending on the design, metal, and level of customisation.

Once your piece is ready, we’ll carefully prepare it for shipping and share the tracking details with you.

We understand that choosing the perfect piece is an important decision. If you’d like to make adjustments to your order, our team will be happy to help.

Depending on the production stage, we may be able to accommodate changes to the metal, diamond, ring size, or other design details.

Please contact us as soon as possible, as changes may not be possible once production has begun.

Absolutely. At ARONA, we believe your jewellery should feel as individual as you are.

Whether you’d like to personalise an existing design or create something entirely your own, our team can help bring your vision to life.

Simply share your ideas with us, and we’ll explore the possibilities together.

Of course. We’re here to make your jewellery shopping experience effortless and enjoyable.

Whether you need help choosing a diamond, finding the right ring size, or completing your purchase, our customer support team is happy to guide you.

Simply reach out through our Contact Us page.

Finding the right fit is an important part of choosing your ring.

You can use our ring size guide to help determine your size or visit a local jeweller for a professional measurement.

For the most accurate fit, we recommend having your finger measured before placing your order, especially for engagement and wedding rings.

Make your jewellery even more meaningful with a personal engraving.

From initials and special dates to a message close to your heart, engraving adds a thoughtful touch to your piece.

Engraving availability depends on the design and available space. Please contact our team to discuss your requirements.

Please note: Personalised or engraved jewellery may have different return and exchange conditions.

Yes. If you already have a diamond, you may be able to purchase an ARONA ring setting separately.

To ensure a precise and secure fit, we’ll need the diamond’s exact measurements and specifications before confirming compatibility.

Our team will be happy to guide you through the process.

Absolutely. ARONA offers a carefully selected collection of natural and lab-grown loose diamonds.

Explore our diamond collection to find a stone that reflects your preferences, from shape and carat weight to colour, clarity, and budget.

If you need guidance, our team is here to help you make a confident choice.

Yes. We believe beautiful moments deserve pieces that belong together.

Explore our engagement rings and wedding bands to discover complementary designs that create a harmonious bridal set.

If you’re looking for a particular combination, our team can help you find the perfect match.

If your jewellery was purchased from ARONA, please contact our support team to discuss available care and servicing options.

Depending on the design and condition, services may include professional cleaning, resizing, polishing, or maintenance.

For jewellery purchased elsewhere, please contact us first to confirm whether we can assist.

We want you to feel informed and confident from the moment you place your order.

Once your jewellery has been dispatched, you’ll receive shipping confirmation and tracking information so you can follow its journey.

For updates during the crafting process, you’re always welcome to contact our support team.

For a secure and seamless shopping experience, we recommend placing your order directly through our website.

If you need assistance selecting a piece, customising a design, or completing your purchase, our team will be happy to guide you.

Some ARONA pieces may be available for faster dispatch, while others are individually crafted to order.

Availability and estimated delivery timelines will depend on the selected design.

If you’re shopping for a special occasion or have a particular delivery date in mind, please contact us before placing your order.

Of course. The perfect diamond isn’t always the first one you see.

If you’re searching for a specific shape, carat weight, colour, clarity, or certification, share your preferences with our team.

We’ll do our best to help you source a diamond that meets your expectations.

White gold jewellery is commonly finished with rhodium plating to achieve a bright, polished appearance.

Over time, the plating may naturally wear with regular use and may require refreshing to maintain its original finish.

For information about the finish and care requirements of a specific ARONA piece, please contact our team.

Every ARONA piece is thoughtfully crafted with precision and care. As most of our jewellery is made to order, production typically takes 3–4 weeks, depending on the design, metal, and level of customisation.

Once your piece is ready, it will be carefully packaged and dispatched. You’ll receive a shipping confirmation with tracking details so you can follow its journey.

International delivery times may vary depending on your location and customs clearance.

If you’re ordering for a special occasion, we recommend contacting our team in advance to discuss your preferred delivery date.

We want you to feel completely confident in your ARONA purchase.

If your piece isn’t quite what you expected, please contact our support team before arranging a return. We’ll guide you through the process and help you understand the available options.

Returns are subject to our Return & Exchange Policy. Custom-made, personalised, or engraved pieces may have different eligibility requirements.

Your jewellery deserves the utmost care, from our hands to yours.

We take precautions to ensure every ARONA order is securely packaged and shipped using reliable delivery partners.

Shipping insurance availability and coverage may vary depending on the destination and selected delivery service. Our team can provide details before your order is dispatched.

To help ensure the safe delivery of your jewellery, we recommend providing a complete residential or business address where someone can receive the package.

Delivery to PO boxes, parcel lockers, or military addresses may be restricted depending on the shipping provider and destination.

Please contact our team if you’re unsure whether your address is eligible.

For added security, certain ARONA orders may require a signature upon delivery.

If a signature is required, we recommend ensuring that you or a trusted adult is available to receive the package.

Delivery requirements may vary depending on the destination, courier, and order value.

There’s no need to worry. If you’re unavailable when your package arrives, the delivery partner will generally provide instructions for arranging another delivery attempt or collecting your parcel.

You can use your tracking information to check the latest delivery status and available options.

If you need additional assistance, our support team will be happy to help.

We understand that fine jewellery is both valuable and deeply personal.

Every ARONA order is carefully packaged to protect your jewellery during transit. Our external shipping packaging is designed to be secure and understated, helping maintain privacy until your special piece reaches you.

Shipping charges, if applicable, are calculated based on your delivery destination and order details.

Any applicable shipping costs will be displayed during checkout before you complete your purchase.

For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

Every ARONA order is prepared with the same attention to detail as the jewellery inside.

Your package may include:

• Your selected jewellery, presented in ARONA packaging.
• A diamond grading report or certificate, where applicable.
• Relevant product and purchase documentation.
• Jewellery care guidance to help preserve your piece’s beauty.

The exact contents may vary depending on the jewellery and diamond you’ve selected.

Of course. If you’ve placed multiple orders and would prefer to receive them together, please contact our support team before dispatch.

We’ll do our best to accommodate your request, depending on the production status and shipping arrangements.

If you prefer separate deliveries, our team can also help explore the available options.

We recommend using a complete residential or business address where you or someone you trust can safely receive your order.

Please double-check your contact details, postal code, and delivery address before completing your purchase.

For international deliveries, additional information may be required to complete customs clearance.

ARONA is designed to bring a thoughtful, personalised jewellery shopping experience directly to you, wherever you are.

You can explore our collections, discover diamonds, and create your perfect piece through our online store.

If you’d like personalised guidance, our team is here to help you choose with confidence.

At ARONA, we want you to feel as confident in your purchase as you do wearing it.

We offer a 30-day return window for eligible non-custom jewellery, starting from the date you receive your order.

Non-custom jewellery generally includes designs available on our website, including pieces created using our standard selection of diamonds, metals, and design options.

Custom-designed, personalised, engraved, or specially requested pieces may not be eligible for return.

If you’re unsure whether your jewellery qualifies, our support team will be happy to guide you.

We want to make the return process as simple and straightforward as possible.

Simply contact our support team within 30 days of receiving your order, sharing your order number and reason for return.

Our team will review your request and guide you through the next steps, including return shipping instructions if your request is approved.

Please ensure your jewellery is returned in its original condition, with all accompanying certificates and packaging.

Once we receive your returned jewellery, our team will carefully inspect it to ensure it meets our return conditions.

If approved, your refund will be processed within 14 business days.

Refunds are generally issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Of course. We understand that finding the perfect piece sometimes takes a little extra consideration.

If you’d prefer a different design, metal, diamond, or size, please contact our support team within 30 days of receiving your order.

We’ll help you explore the available exchange options, subject to your jewellery’s eligibility and our exchange policy.

Any price differences or additional charges will be communicated before proceeding.

If you’d like to use a different payment method, please contact our support team as soon as possible.

Depending on your order and payment status, we may be able to assist with cancelling the original payment and arranging a new transaction.

For security reasons, completed payments generally cannot be transferred directly between payment methods.

We understand that plans can change.

If you need to cancel your order, please contact our support team as soon as possible.

Cancellation eligibility depends on the order’s production stage and whether your jewellery has been specially made or personalised.

Our team will review your request and explain the available options before proceeding.

Return shipping arrangements depend on your location and the reason for your return.

Our support team will provide the relevant shipping instructions and confirm any applicable charges before you send your jewellery back.

For international returns, customs documentation or additional shipping requirements may apply.

We recommend waiting for return authorisation before shipping your jewellery.

Absolutely. At ARONA, we offer a carefully selected collection of natural and lab-grown diamonds, giving you the freedom to choose what matters most to you.

Our lab-grown diamonds are created using advanced CVD (Chemical Vapor Deposition) or HPHT (High Pressure High Temperature) technology, offering the same beauty, brilliance, and durability as natural diamonds.

Explore our collection to discover a diamond that perfectly reflects your style and preferences.

At ARONA, we believe confidence begins with transparency.

Our collection includes diamonds independently graded by internationally recognised gemological laboratories, including the Gemological Institute of America (GIA) and the International Gemological Institute (IGI).

Where applicable, your diamond will be accompanied by a grading report detailing its individual characteristics, helping you make an informed and confident choice.

Yes. Lab-grown diamonds are real diamonds, with essentially the same chemical composition, physical properties, and optical brilliance as natural diamonds.

The difference lies in their origin. Natural diamonds form deep within the Earth over millions to billions of years, while lab-grown diamonds are created in controlled laboratory environments using advanced technology.

Both offer exceptional beauty and lasting durability. Lab-grown diamonds are generally more affordable than comparable natural diamonds, making them an appealing choice for many customers.

The main difference is their origin.

Natural diamonds are formed deep within the Earth through geological processes over immense periods of time, making each one a remarkable creation of nature.

Lab-grown diamonds are created using advanced technology that produces diamonds with essentially the same chemical, physical, and optical properties.

Both offer beautiful brilliance and lasting durability. Lab-grown diamonds typically cost less than comparable natural diamonds, while natural diamonds are valued for their geological origin and rarity.

At ARONA, we believe the right diamond is the one that feels right for you.

Our lab-grown diamond collection includes stones graded by internationally recognised laboratories such as GIA and IGI.

Where available, each diamond’s grading report provides details about its characteristics and laboratory-grown origin.

Depending on the grading laboratory, reports may be provided digitally or in physical form.

We recommend reviewing the grading information displayed with your selected diamond before purchasing.

GIA (Gemological Institute of America) and IGI (International Gemological Institute) are internationally recognised organisations that independently evaluate and grade diamonds.

Their grading reports provide valuable information about a diamond’s characteristics, including its carat weight, colour, clarity, cut characteristics, and identifying details.

These reports help you better understand the diamond you’re purchasing and provide independent documentation of its assessed qualities.

The 4Cs — Cut, Colour, Clarity, and Carat Weight — are the internationally recognised characteristics used to evaluate diamonds.

• Cut: How effectively a diamond’s proportions and craftsmanship allow it to reflect and return light.
• Colour: The degree of colour present in a diamond, commonly graded from D (colourless) to Z (light yellow or brown) for diamonds on the standard D–Z scale.
• Clarity: The presence and visibility of natural internal characteristics and surface features.
• Carat Weight: The weight of a diamond, which influences its size and value.

Understanding the 4Cs helps you find the right balance of beauty, quality, and budget.

Our team is always happy to help you explore your options.

Our diamond collection is regularly updated to bring you a wide selection of beautiful stones.

As diamond availability can change quickly, a stone you love today may not always be available later.

If you’re searching for a particular shape, carat weight, colour, or clarity, our team will be happy to help you explore suitable options.

Yes. Many jewellery insurance providers offer coverage for lab-grown diamonds, subject to their individual terms and eligibility requirements.

A diamond grading report and proof of purchase can help support your insurance application. Some insurers may also request a professional jewellery appraisal.

We recommend contacting your preferred insurance provider to understand the available coverage and documentation requirements.

Both natural and lab-grown diamonds offer exceptional beauty, brilliance, and durability.

The choice comes down to what matters most to you. Natural diamonds are treasured for their rare geological origins, while lab-grown diamonds offer the opportunity to choose a larger or higher-graded stone at a more accessible price.

At ARONA, we celebrate both, so you can choose a diamond that reflects your personal values, style, and budget.

Absolutely. At ARONA, we believe your engagement ring should be as unique as your story.

Our ring-building experience allows you to explore diamonds by shape, carat weight, cut, colour, clarity, and other characteristics before pairing your chosen stone with a beautiful setting.

It’s a more personal way to create a ring that feels entirely yours.

Yes. Lab-grown diamonds have essentially the same hardness and durability as natural diamonds, making them suitable for everyday jewellery.

Both rank 10 on the Mohs hardness scale and can retain their beauty for generations with proper care.

Like all fine jewellery, they should be protected from strong impacts and cared for regularly.